Jan 20

Never Fly Air China

by in Asia

Air China photographs used in this post provided by Civil Aviations on blogger.com.

If the Chinese are getting ahead of the world, it certainly is not showing in their airlines nor their airport in Beijing.

Flying to anywhere from Tokyo, you do your best to find the best deals. Getting a flight for less than $1,000 USD is considered a steal. Even flying to S. Korea might cost you four figures and if you look at a world map, you can practically swim to S. Korea from the western most part of Japan. When it comes to finding low cost flights out of Japan on websites like Expedia, Kayak, Travelocity and others, Air China almost always has the lowest airfare.

I’ve avoided them in the past because I was leery about a company that constantly produced the lowest fares. If another carrier was charging within $100 of the Air China price, I’d choose the former. This time, I was flying somewhere two days before New Years Eve, and most carriers were charging $200 or more than Air China for flights from Tokyo (Haneda and Narita airports) to Bangkok. I had to make the smart choice.

Turns out I made the dumb choice.

Nowadays when I fly coach, I expect things like not having enough leg room, shitty food, a crying baby or two and not getting seated next to the pretty girl at the terminal. I’m use to these things and accept them because at least I know that for the duration of my flight, I will have in-flight entertainment options at my finger tips to keep me occupied for hours.

Leave it to Air China to ruin that. As I made my way to my aisle seat, I noticed that none of the seats I was passing had a television attached to the seat in front of it. “What is this?” I thought. “No in-flight entertainment? They didn’t mention this on their website.” It hit me when I got settled in my seat. Eight hours from Tokyo to Bangkok with no in-flight entertainment.

 

They advertise these as their "new economy seats." Show me the plane!

 

Luckily I had started my bi-annual watching of ‘The Wire’ and recently loaded Season 3 (the best season in my opinion) onto my Itouch. A word of advice- don’t watch ‘The Wire’ when you’re pissed and surrounded by people in a closed space.

 

The best scene in the entire series!

 

Welcome To Beijing

Beijing is the capital of the People’s Republic of China and one of the most populous cities in the world. Beijing Capital International Airport (PEK) is the second busiest airport in the world, trailing only Atlanta’s Hartsfield-Jackson International Airport. You would think that an airport that busy, based in the city that recently hosted a Summer Olympics, would be a snazzy place (nope), full of restaurant options (nope) and places to wind down and relax between flights (nope).

Beijing’s airport sucks! How did this airport welcome millions of visitors during the 2008 Summer Games? I might be in the minority, but I rate a city’s airport as an introduction to how the city itself will be. Maybe it’s because my plane arrived in the evening that the airport seemed so void of life. There just seemed no liveliness to the place at all. The lighting is dull, it’s quiet, you don’t smell any food or coffee brewing and no one seems happy to be there. To receive and international flight, they only opened two passport and two security checkpoints. It took 90 minutes to go through both. The security personal must like giving body searches because they wanted to search every one even if they didn’t beep when they went through the metal detector.

Since I ate something that I don’t even know what it was while on the plane, I was fairly hungry by the time I got through security. With two hours until my connection flight to Bangkok, I needed something. On the very rare occasion that I craved McDonald’s, there was not one around. How do you call yourself an airport and not have a McDonald’s? My options were a Pizza Hut, a Chinese fast food restaurant, a Malaysian fast food restaurant and Starbucks. Guess where I chose to eat.

 

I would have liked getting a meal option like this on a five plus hour flight.

 

The first thing I ate when I arrived in Bangkok? A Big Mac.

 

The Return flight

Upon spending two weeks in sunny Thailand, I was preparing myself for the cold winter weather that would be greeting me on my return to Japan. Air China decided to help me get acclimated during my return layover from Bangkok.

Arriving on a full flight (luckily my row was empty so I could lay down and sleep) from Bangkok at approximately 0600, I never expected what happened next. I could understand if we flew in a twin engine prop plane. We flew in on a jumbo jet. Explain to me why we couldn’t park next to the terminal like a normal jumbo jet does. Why did we have to exit the plane off the runway like you do when you fly a prop plane? In freezing weather! It was cold as balls in Beijing and the sun wasn’t up yet. To top it off, we had to take a bus to the airport. And since I guess most of the passengers were Chinese and probably use to it, they didn’t move the bus until all the passengers were balls to butt cheeks packed in.

Screw you Air China!

I feel bad talking so bad about the airline because the flight attendants are actually very nice and easy on the eyes. It’s not their fault nor the fault of most Air China employees that their airline refuses to upgrade their fleet of planes (even business class seats do not have in-flight entertainment). They may be a low-cost carrier but it doesn’t mean they have to provide low-class service. If you want people to fly from Asia to Europe, Asia to America and wherever else you fly, you’re going to have to give us some tv monitors that we can watch and decent food.

Until they do, I would avoid flying Air China and any of the three other major Chinese airlines. The reason that they give you the lowest costs is because they spend nothing on their fleet. Take it from me and others I’ve spoken with and spend the extra money flying an airline and going to airports that care about passengers.

 

Air China needs to torch their entire fleet.

 

 

What airline and/or airport have you had your worse flight experiences with?

 

 

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  • http://www.facebook.com/profile.php?id=783651833 Ryan Ibrani The

    hahaha i had the “privilege” of boarding a 6 hour Air China flight… i believe i experience everything you stated above so we are not uncommon…

    • http://www.scenewithahart.com Fidel Hart

      Where was your flight going to? Did you also have to layover in Beijing? I can’t believe how cheap they are considering how much money they make.

  • http://www.theworldofdeej.com The World of Deej

    I had the same experience with my one and only Air China flight. It was 3 hours late leaving Seoul, and then when we landed in Beijing it took absolutely forever to get in the terminal. In fact, my thumbnail photo is me sleeping in Seoul waiting on the plane to arrive at the gate behind me…

    • http://www.scenewithahart.com Fidel Hart

      I forgot that we sat in the terminal on the plane for two hours waiting to leave Beijing upon my return to Tokyo. I think we had to wait for the morning smog to clear.
      Never again. Absolute worse airline.

  • http://flightfox.com/ Lauren McLeod

    I’ve never had the “pleasure” of flying with Air China, but they usually come up as the cheapest when I’m searching for flights in/out of Asia. Next time try Airasia – I can see a return flight from Tokyo to Bangkok in March for US$755

    • http://www.scenewithahart.com Fidel Hart

      Now you have an idea of why they usually appear on search engines as the cheapest option. Is that a roundtrip flight price including tax, Lauren? I checked Air Asia when I was booking my recent trip and Air China was still beating their price.

      • http://flightfox.com/ Lauren McLeod

        Yes that’s the round trip cost including all taxes

        • http://www.scenewithahart.com Fidel Hart

          That is a great price. Really great. Now I know to check Air Asia. I’ve heard good stories about them. Thank you Lauren.

  • http://twitter.com/FlyBrother Ernest White II

    As an air geek, I love posts about airlines/airports. But let me caution you against judging the city by the airport. Cases in point: my hometown of Jville, Florida – nice new airport terminal, shitty city. LaGuardia and JFK (most terminals) crappy – NYC, well, NYC! (Sao Paulo’s another instance…the main airport’s garbage, but I love the city!)

    • http://www.scenewithahart.com Fidel Hart

      I love airports also. Some of my favorites are Denver, Frankfurt and Chicago O’Hare. From my own experiences, an airport can tell you a lot about a city, especially its ethnic make up. I love going to airports in the states and figuring out who the predominate immigrants are by seeing who works in the airport. Try it and you’ll see, lol.
      What is your criteria for an airport being good, Ernest?

  • http://theressomuchtosee.blogspot.com/ Nailah

    Wow! Perfect timing, Fidel. I was just looking for affordable flights (do they exist) from Tokyo to Sydney. Air China kept popping up…think I may have to give them a wide berth at this point. What happend to Asia having amazing airline fleets? Worst airline experience? Almost any US airline. Worst airport? Djbouti…but what did I expect?

    • http://www.scenewithahart.com Fidel Hart

      Why the heck were you in Djibouti? LOL
      What is the difference in price between Air China and the next carrier? Have you checked Air Asia from Osaka to Sydney? That might be a steal if the deal is right.
      And there really are no affordable flights out of Tokyo.

  • http://two4travel.net/ Laura and Claire

    That sounds so miserable! I always look forward to inflight entertainment on those long international flights. It’s the best part! Also, I completely agree with the airport being an important impression. I recently flew out of London Gatwick and was just really disappointed in the airport itself. The gates didn’t have places to sit without going through with your ticket first and our gate was freezing cold. They said they didn’t turn on the heat because it costs a lot of money???

    • http://www.scenewithahart.com Fidel Hart

      Hello Laura… or is this Claire? LOL
      In-flight entertainment is awesome. I like being able to choose which movies I really wouldn’t want to see if I was on land.
      I can’t stand the lack of electrical outlets in most airports. Tokyo’s Haneda Airport actually has outlet hubs throughout the terminals, that come in handy if you’re relying on your Iphone for entertainment.

      • http://two4travel.net/ Laura and Claire

        It’s Claire! Haha oh I completely agree with the outlet thing too. It seems like some airports are getting better about that though. In a lot of airports they’re adding those outlet posts in between chairs in the gate areas! Super convenient!

        • http://www.scenewithahart.com Fidel Hart

          In Beijing, I had to sit on the floor away from the seats at the terminal in order to use an outlet.

  • http://www.facebook.com/people/Greg-Gross/500014741 Greg Gross

    You were stressed because you had no in-seat entertainment on the eight hours between Tokyo and Bangkok? Try it for 13 hours between LAX and Beijjing! *laughing* Actually, once you embrace the idea that “you get what you pay for,” it becomes marginally bearable. The legroom aboard the Boeing 747-400 was decent, and I’m 6’3.” The seat width in Coach was too narrow, but these days, that’s true on virtually every airline. That being said, the interior in general was old, tired and dreary, and the bulkhead-mounted viewing screen was so dismal I didn’t even bother with their audio. As for the food, you’d probably do better with MREs. I do expect to see their cabin service get better over time, but the learning curve figures to be steep.

    • http://www.scenewithahart.com Fidel Hart

      You also remarked that the other three Chinese carriers aren’t very impressive either right? The interior was very old and in need of major upgrades. Since I flew four different Air China planes on my trip, I think I can say that their entire fleet needs upgraded, LOL. Their website shows all these snazzy new planes but where are they?
      I can only imagine how bad the local planes between Chinese cities are. With all the growth of personal wealth in China, I have to think that the change will have to come from within. No way all these Chinese are buying Benzes, Beemers and Ferraris, yet flying a shitty airline. Perhaps they aren’t, maybe they consider flying foreign carriers a branch of that luxury tree they live in.

  • me

    what do you expect? you sound like a spoiled American tourist. You sound like a couch-serving tourist who expects a 5 star hotel. Why you check next time for cheaper flights with Air Afghanistan?

    • http://www.scenewithahart.com Fidel Hart

      I’m spoiled because I want in-flight entertainment when I pay over $1,000 USD for a flight? You’re referring to me as spoiled because of that? Ha ha, good one. I love your sarcasm.
      If I was to couch surf one day, I would expect a clean home and a comfortable couch, yes, but I suppose you think that is too much to ask also don’t you?
      Why don’t you check your grammar next time before hitting the post button? :-)

      • aka

        seriously? air china doesn’t have in flight entertainment for Buisness? what plane was that? i flew on their B747-400 in buisness and they did have PTVs. Although pulling the screen out from my armrest was already a big problem for me.

  • http://harindabama.com/ Bama

    Ouch, it hits me when you said “How do you call yourself an airport and not have a McDonald’s?” haha, because here in Jakarta, the Indonesian capital, the airport doesn’t have any McDonald’s at all (well actually they used to have it before other fast-food restaurants took over). But there are KFCs in every terminal and other Asian fast-food restaurant chains which open 24/7.

    • http://www.scenewithahart.com/ Fidel

      I did not see the KFC. I saw Asian fast food, Pizza Hut and Starbucks.

  • http://pulse.yahoo.com/_SLCMX35RKN5SL2K7IHSNSTSZNU Wen Vancouwen

    You are so right. I’ve been flying in and out of China for a decade. My motto is: avoid Air China at all costs. And you didn’t even touch on their horrendous treatment of passengers who miss connecting flights due to AC’s incompetence. Nor on their absolute inability to award Star Alliance miles after the flight, despite all documentation being shown. And to top it all off, the food is atrocious and usually cold. Stay away from Air China and PEK airport.

    • http://www.scenewithahart.com/ Fidel

      Ha ha, I wish I knew you before I booked my flight. Yes, the food was horrible. And PEK airport being bad, made it even more horrible. How did that airport accommodate all the travelers to Beijing for the Olympics?
      That’s crazy that they won’t award you Star Alliance miles. Why not?

  • Steve_Sundstrom

    Have you ever tried any American airlines? First, try United or Delta from SFO/ LAX to Asia and then pass your judgement. In my opinion most of the Asian airlines (Asiana, Singapore, Thai, Cathay Pacific – yes, I have tried all these) are million times better than our own United and Delta. Took United from SFO to Korea in January – I am sure even Ethiopian airlines will have better planes. This United 747 was at least 20 years old without personal entertainment system, toilets were dirty and air hostesses were old and poorly dressed. And, don’t let me start on LAX airport – this may be one of the worst airports in world. This airport creates a very negative image of USA. BTW if you strongly believe that every city and country in the world must serve McDonald, KFC and Pizza Hut food then you should try to enroll yourself into a decent college to “open” your brain cells – may I recommend a decent college in California? No – I am not Chinese or Asian.

    • http://www.scenewithahart.com/ Fidel

      Although I value your opinion, Steve, I do not think it is very mature of you to disrespect me in my comments. I do not tolerate that. All it does it make your points invalid. Perhaps you should re-enroll in that decent college of yours and take classes on respect and maturity.
      In regards to your opinion, apparently you did not research Air China before commenting. Had you, you would see a multitude of threads related to the poor service passengers receive on the airline. Thus, my opinion is solely not the only one.
      I wrote specifically about Air China. I did not lump all Asian based airlines into one category (another point where you were incorrect). I’ve flown Thai, Cathay, JAL, Vietnam Airlines and Nok Air, all received high praise from me). I rarely fly USA airlines because I do not live in the USA.
      Did I say every city and country should have American fast food? No, I said this particular airport -PEK- should since Beijing is a world city and you can find those establishments throughout the city. I won’t waste any more of my precious brain cells on retorting your invalid points. Thank you for the comment though.

  • aka

    well air china is actually the best PRC airline. i swore that i never fly with China Eastern Airlines anymore as the last time i flew in their first class on the A320, the legroom was no different (maybe even less) than in economy. the only real difference was that the seat was wider. the seat pocket had used tissues in it and the airsickness bag was opened. I wouldn’t fly any chinese airlines and stick to UA.

    • http://www.scenewithahart.com/ Fidel

      It’s a shame really, because Air China typically offers the lowest fares out of Tokyo. I would like to fly with them if they only offered better meals. I can bring my own in-flight entertainment you know.

  • Milan’s

    Typical spoiled american kid who expects everything in the world to be just like home. If you want to save your money then stop complaining. McDonald’s? R u kidding me? You sound like someone who’s never had any decent food in his whole life. Well, next time you travel, try ask your president if you can borrow his plane. I’m sure it’s much nicer.

  • Montebanc

    Man, I can’t relate to this lengthy critique very much at all. When I flyy, I’m looking for 1) safety and security, 2) customer service in terms of flights being at reasonable times of day and without lonnnnng layovers, and C) low price. I could care less if they feed me bread and water and the only entertainment is the in flight magazine. Now, if you’re a person who flies every month, I can undrestand if you feel differently.

    In otherwords, what **I** am concerned about isn’t even addressed in this article. I want to know

    1) Is it safe to fly between Japan and the USA on Air China now given the whole Senkaku Island situation?

    2) Given the extremely lower price – are these flights being run safely?

    3) How likely am I to get to an airport in China and discover that the next flight is canceled and I have to wait 12-24 hours for the next flight?

    4) OK, I’ll admit I’m a *little* concerned about cramped legroom for an overseas flight…

    Can anyone give me answers to THOSE questions?

    Montebanc